Data Protection Policy
Privacy & Security
DISCLAIMER
We have made every effort to ensure that the
information on this website is accurate and all information is updated
regularly. However, all flights and holidays are subject to
availability and may be subject to price changes prior to confirmation
of your booking. We take great care to ensure brochure and website
accuracy but services and facilities may change or be withdrawn and
information may change. We regularly update information to display up
to date text but please note that any late changes will be shown as an
erratum during the booking process. Prices for holidays and flights
change frequently. Whilst we check regularly to try to ensure that
holidays and flights are available at the prices shown, we cannot
guarantee the availability of any holiday or flight at an advertised
price. However, the current price will be displayed before you confirm
your booking. All prices are in sterling and include taxes, unless
otherwise indicated.
JURISDICTION
All agreements will be made in England
and are governed by English law and are subject to the exclusive
jurisdiction of the English Courts. Prices shown may change and are
subject to availability.
PRIVACY POLICY
Ski France Limited is committed to
protecting your privacy and this Privacy Policy sets out what
information we collect, how we collect it, and what we do with it.
INFORMATION ABOUT YOU
Your Information
This refers to
information such as your name, contact details, travel preferences and
special needs/disabilities/dietary requirements that you supply us or
is supplied to us, including any information about other persons on
your booking relating to the same (“your information”). Your
information is collected when you request information from us, contact
us (and vice versa) or make a booking with us. You are responsible for
ensuring that other members of your party are aware of the content of
our Privacy Policy and consent to your acting on their behalf in all
your dealings with us. We will update your information whenever we get
the opportunity to keep it current, accurate and complete. Our Use of
Your Information
- We may disclose your information to our service providers (who
could be located outside the UK/EEA) for the purpose of providing you
with our services, including your flight, holiday or insurance, etc.
Only information necessary for this purpose will be disclosed to them.
For air travel, it may be a mandatory requirement (imposed on airlines
by governments at the point(s) of departure and/or destination) to
disclose your information for security and anti-terrorism purposes, or
any other purposes which they determine appropriate.
- We may use your information for the purposes set out in our data
protection registration with the Office of the Information
Commissioner, and disclose the same to our “group companies” (i.e. our
holding companies and all group companies of our holding companies, for
business purposes. We may also disclose your information to companies
who act as “data processors” on our behalf. These purposes include
administration, providing services (and contacting you where
necessary), customer care, improving our service, business management
and operation, re-organisation/structuring of our business (or our
group companies), risk assessment, security and crime
prevention/detection, research and analysis, marketing, monitoring,
assessing customer purchasing preferences, dispute resolution, credit
checking and debt collection. If we search against the files of credit
reference agencies, they will record the search and hence the way in
which you conduct your account with us may be shared with other lenders
and credit agencies.
- Some of your information may be considered “sensitive personal
data” under the Data Protection Act 1998. (For example, information
relating to health or religion.) We collect it to cater to your needs
or act in your interest, but we do so on the condition that we have
your positive consent – we will do all that is reasonably practicable
to draw this to your attention when you first supply us with your
information, or at the next available opportunity. By booking your
holiday with us you also agree for your insurers, their agents and
medical staff to disclose relevant information (which may contain
sensitive personal data) to us in circumstances where we need to act in
the interest of everyone in the group you are travelling with. For
example, if your illness at resort is infectious we may need to make
special arrangements for you and also ensure that you do not return
with the group immediately.
If you do not agree to our use of your information, we cannot do business with you or accept your booking.
Direct Marketing Material
- We may from time to time contact you by post with information on
offers of goods and services, brochures, new products, forthcoming
events or competitions from our holiday divisions and our holiday group
companies.
- You may indicate your preference to also receive our direct
marketing material for the above purposes by telephone or
e-communications (e-mail, SMS or e-brochure) on our website(s) or
forms, or to our staff at the time you first supplied us your
information.
- You may, in addition, indicate your preference regarding receiving third party direct marketing material by post.
- If do not wish to receive such information or would like to change
your preference, please refer to point (2) of “Your Rights” below.
Your Rights
- You have the right to ask in writing by completing our Data Subject
Access Request form for a copy of the information we hold about you
(for which we may charge a fee) and to correct any inaccuracies in your
information.
- You have the right to ask in writing not to receive direct
marketing material about our products and services. If the following
facilities are available, you can amend your previous preference on our
website(s), using our “unsubscribe e-mail” or in literature which you
subsequently return to us. Once properly notified by you, we will take
steps to stop using your information in this way.
USE OF 'COOKIES' AND LINKS TO OTHER WEBSITES
If our
contact and dealing with you is via our website(s), we may use
“cookies”. A cookie is a small piece of data sent from our web server
to your computer and stored in a text file on your hard drive. Cookies
allow us to identify your computer but not you personally. You can set
your web browser to refuse cookies. We use cookies to measure site
usage and related information. If you are making a purchase, we may
also use cookies to keep track of the transaction from one web page to
another. Our website(s) may contain links to other sites not controlled
by us. (1) These sites may send you cookies and collect data and
personal information. We are not responsible for the actions, content
or the privacy policies of those websites to which our website(s) may
link.
AGGREGATED CUSTOMER INFORMATION
We collect
information relating to customer trends and patterns. This information
is often used in its aggregate form. We, including our group companies,
may disclose aggregate statistics about enquiries made, visitors,
customers and sales in order to describe our services to prospective
partners, purchasers, advertisers and other reputable third parties and
for other lawful purposes. No personally identifying information is
disclosed.
MONITORING
To ensure that we carry out your
instructions accurately, to help improve our service and in the
interest of security, we may monitor and/or record: (1) your telephone
calls; (2) customer activities using CCTV recording equipment in and
around our premises; and (3) customer transactions and activities on
our website. All recordings are and shall remain our sole property.
SECURITY STATEMENT
We have taken all reasonable steps to have in place appropriate security measures to protect your information.
CHANGES TO THIS POLICY
Any
changes to this Policy will be either posted on our website, brochure
and/or made available on request. We will strive to ensure our
practices comply with the most current available version of this Policy.
This Privacy Policy was last updated: December 2004
© Ski France Limited, Top Floor, Linkline House, 65 Church Road, Hove, BN3 2 BP
Registered Company 03893188