09/12/2017 - 7 nights from

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Les Chalets de la Diva

Alps, Isola 2000, Chalet

107 reviews

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OVERVIEW

The Chalets

Location

Ideally located in a quiet and relaxing area of the Isola-2000 resort Les Chalets de la Diva are just 100m from the fantastic skiing available in the area, as well as within easy walking distance of the shops, restaurants and bars in the centre of the resort.
The Chalets de la Diva are ideally situated in the Southern Alps just over an hour from Nice. They are placed in the most relaxing and tranquil area of the resort only 100 metres from the pistes and within easy distance of the village centre, where you will find the ski schools, hire shops, tourist office, supermarket, cinemas and boutiques.

The Chalets

The traditionally stone and wood decorated Chalets are all are south-facing and have either a balcony or terrace with views over the Mercantour regional park. The kitchens are modern and well equipped, with an oven, fridge-freezer, hobs, dishwasher, washing machine and tumble dryer, kettle, toaster, cafetière and all crockery and cutlery. The living area has comfortable seating as well as a fireplace. Extra wood can be bought at reception.

Guests staying at the Chalets de la Diva can take advantage of exclusive discounts on lift passes and ski hire, and Ski France staff are also able to help organise any ski school or transfers you may need. Call us for more information.

Board options

All chalets are at the Les Chalets de la Diva are self-catered, and come with a fully-equipped kitchen, offering guests the opportunity to enjoy their own homemade dishes, or take the short walk into the centre of Isola-2000 where there are plenty of bars and restaurants serving delicious French as well as International cuisine.

FACILITIES:

Fireplace

Ski-in-Ski-out

Sun Terrace

General Facilities:

- Pets welcome

- Garage

- Bed linen and towels

- Cot Rental

- Ski rental

- Outdoor parking

Accommodation Facilities:

- Fireplace

- Washing machine

- Beds made on arrival

- Satellite TV

The Resort

Isola 2000

Les Chalets de la Diva are located within walking distance of the centre of Isola-2000 and just 100m from the fantastic pistes. There are plenty of activities to be enjoyed in and around the village throughout both the summer and the winter. The resort’s altitude of 2000m and close proximity to Nice (just two hours away by car) mean the resort enjoys the warm sunshine of the Mediterranean as well as high snowfall in the winter. Isola-2000 is the perfect place for a holiday in the Alps, whether you’re looking to be active or simply relax.

The Ski Area

There is a fantastic choice of runs available in Isola-2000 throughout the winter, whether you’re an expert or complete beginner. There are seven green runs, 21 blues, 11 reds and three black, with over 120km of downhill skiing available. If you’re looking to improve there are ski schools for all levels, as well as a snowpark and plenty of places to enjoy a mountainside lunch.
Altitude : between 1880 m and 2610 m
120 km of Slope
43 slopes
Black : 4
Red : 11
Blue : 21
Green : 7
Installations : Snowpark, Half-Pipe, Boardercross et modules

Additional activities

Located just 100m from the mountains Les Chalet de la Diva offers guests plenty of opportunities to explore the dizzying heights of the beautiful Alps from a different angle. For those travelling with the family mini bowling and the cinema are ideal indoor activities, while the ice rink is ideal for all ages. Relax your hard worked muscles from all that skiing with a day trip to the spa where you can truly indulge with a pampering massage from head to toe.

Useful Information

Late arrival (after 8 pm)

Please inform the reception or the reservations centre in advance and we will advise you of the late arrival procedure.

Key collection

Winter
Check in is from 5 pm onwards. We have no physical reception in Isola 2000 and therefore clients have to arrange to meet our representative at a convenient place and time. Once your booking is confirmed, you will receive full details of this procedure.

Summer
Check-in is from 5pm onwards at the agency: Colombe Immobilier Chalet Les Marmottes 06420 ISOLA 2000 (04 93 23 99 20).

Deposit

On arrival you have to pay a deposit of 750 Eu (Visa, Euro Card, French Cheque) for your chalet. Your deposit will be returned to you 15 days after your departure with any necessary deductions made for breakages and additional cleaning.

Cleaning

End of Stay Cleaning is not included in the accommodation price and clients are required to clean the property before departure. Please note that cleaning products are not always provided.

An End of Stay Cleaning deposit of 240-288 Eu (depending on type) will be taken upon arrival which will be returned along with your Damage Deposit.

Compulsory Charges

- Taxe du Séjour (Local Tourist Tax)

Payable Extras

- Linen Pack (sheets + bath towel)
- Sheets
- Bath Towels
- Hand Towels
- Pets
- Daily Cleaning Service
- End of stay cleaning
- Baby Pack (Cot + High Chair)
- Cleaning Kit
- Wood

Booking Conditions

Payment Conditions

Ski France offers 3 options for payment:

1) Pay in 3 installments if booked more than 60 days prior to arrival:
- 10% deposit at time of booking, 10% payment 60 days prior to arrival & 80% payment 30 days prior to arrival

2) Pay in 2 instalments if booked more than 30 days prior to arrival:
- 30% deposit at time of booking & 70% payment 30 days prior to arrival

3) Pay in 1 payment (always available and obligatory if booked less than 30 days prior to arrival)
- 100% at time of booking

Additional Extras:
- Any extras added more than 30 days prior to arrival will be added to final payment
- Any extras added after final payment to be paid at time of addition to booking

Cancellation Conditions

If the client cancels a reservation the following amounts will be retained:

- More than 30 days prior to arrival date: 30% of total accommodation cost
- Between 30 and 21 days prior to arrival date: 45% of total accommodation cost
- Between 20 and 8 days prior to arrival date: 60% of total accommodation cost
- Between 7 and 4 days prior to arrival date: 90% of total accommodation cost
- 3 days or less prior to the arrival date: 100% of total accommodation cost

Booking contract

Your stay at Les Chalets de la Diva is contracted with the organisation EURO ISOLA (Siret: 43876608100030) which is a member of the Eurogroup.

Travel Information

Address

Les Chalets de la Diva LE FRONT DE NEIGE 06420 ISOLA 2000 04 93 23 17 71

Destination

By road :
Take the motorway A8, exit St Isidore, then N202 for approximately 28 km. Now take the D2205 to St Sauveur sur Tinée, St Etienne de Tinée and in direction of Isola 2000.
Calais to Isola-2000 11 hours 20 minutes
By train :
Nice train station. Bus transfer. Access also available via taxi.

By plane :

Nearest airports:

Nice 84km (1.5 hours)

Turin 190km (2.5 hours)

Genoa 205km (3 hours)

Marseille 274km (3 hours)

ACCOMMODATION

Accomodation type

Sleep
up to

Price

Units

Book

More info

3 bedroom + mezzanine duplex chalet, sleeps 6/10

Rooms : 3 Bedroom(s), 1 Bathrooms, 2 Shower Room, 1 Mezzanine

£559
£419

Please choose the number of accommodation units before booking.

To book more than one room, please call us on
0203 475 4756
or make separate reservations on line for each room.

Book

More info

4 bedroom + mezzanine duplex chalet, sleeps 8/12

Rooms : 4 Bedroom(s), 1 Bathrooms, 3 Shower Room, 1 Mezzanine

£743
£557

SKI AREA
- Ski Area opening : 06/12/2014 - 26/04/2015
- Altitude : at 1800m to 2610m
- Slopes : 150km

4 black slopes

14 red slopes

20 blue slopes

7 green slopes

LIFT PASSES
Discounted prices for ski passes and equipment.

SKI & SNOWBOARD HIRE
Save up to 25%

TRANSFERS
Best price guaranteed on our airport transfers.

LE FRONT DE NEIGE
06420
ISOLA 2000
0203 475 4756

TripAdvisor

Traveller Reviews brought to you by

Madame Vacances Les Chalets de la Diva

Front de Neige, 06420, Isola, France (Formerly Hôtel la Diva)

107 Reviews

Ranked #3 of 6 hotels in Isola

Certificate of Excellence 2017

TripAdvisor Traveller Rating:

Value

Rooms

Cleanliness

Service

Excellent

44

Very Good

30

Average

15

Poor

9

Terrible

9

true

Recent Reviews:

TheAviator0765

Ripon, United Kingdom

Trip type:
Family

Superb Summer Accomodation in the Southern Alps

21 Aug 2017

We have just returned from a week long summer break in Isola 2000, staying in the Madame Vacances Les Chalets de la Diva 'Sofia'. The accommodation met our expectations in... more »

We have just returned from a week long summer break in Isola 2000, staying in the Madame Vacances Les Chalets de la Diva 'Sofia'. The accommodation met our expectations in all respects, first impressions always count, so thank you to the staff for meeting us promptly after our drive up from Nice airport (and whose support was excellent throughout our stay), and to all concerned for leaving the chalet immaculate for us. There were only three in our group, so we were able to rattle around the three storey chalet without any difficulty! There are a lot of stairs, well it is a three storey building, so families with very young children should be aware of the risk prior to booking.

The living room is comfortable with good quality furniture. Indeed, the quality of the furniture is good throughout, with lots of storage space. The living room opens onto a decent sized south facing balcony, bathed in sunlight from 10:00 until it set behind the mountains to the west. The open plan kitchen is fine for a week long stay, with a large fridge, efficient cooker and dishwasher fitted. There is a small breakfast bar (room for three) or a dining table with seating for eight. The TV has a moderate selection of channels (no English language ones such as BBC World or CNN) but that was no problem. Thankfully we brought a couple of our own games, don't assume there will be games hidden in the cupboards as in other chalets, certainly we have stayed in, because there aren't. And do note, there was no wifi during our stay. Actually, that was a welcome IT detox, but if you really need wifi, then it is available in the shopping gallery.

Bedrooms were comfortable and spacious, and within the bathrooms you can find either a bath or a shower. Hot water was not an issue, and towel drying racks are fitted as standard. We had no issues getting a good night's sleep.

The chalet is located on the valley side, and I can see from previous reviews that can be an issue. If you are young or fit it shouldn't be during the summer when the snow is not a factor. It's easy to get to the gallery for the shops, though if you need to stock up from the Sherpa supermarket, I accept it's probably better to drive than carry shopping bags back up the slope. However, it was an easy walk down to the restaurants at the Front des Neige immediately below the chalet, and equally it was easy to access the waking routes to the head of, or the north side of the valley. This was an enjoyable option in the evening and offered a high chance of catching sight of marmots and chamois. And being out of the centre meant less noise from traffic or late night revellers.

So for us, the chalet worked brilliantly. There are caveats as I have pointed out above, but they didn't really affect us, and we would happily stay here again and would love to ski here in the winter.
ServiceClientele, Guest Relations at Madame Vacances Les Chalets de la Diva, responded to this review

Thank you for taking the time to review our chalet and for your lovely comments.

Regards
Ginny

« less

J T

Trip type:
Family

What customer service

18 Dec 2016

Great chalet with a short walk to the centre. Has the the ammentities you need and is warm and cosy. The best part was the management team. I called the... more »

Great chalet with a short walk to the centre. Has the the ammentities you need and is warm and cosy. The best part was the management team. I called the day of arriving and juan (sorry for the spelling) was great. Gave us directions met up with us and went above and beyond to make sure we were all good. Once we turned up we were taken to the chalet and taken through everything we could possibly wqnt to know. We then asked about the best places to go, where to get food, ski equip etc etc and we were given all the information we needed plus more. We were given his mobile and stated if there is anything else we need just call.

What more can you ask for. On check out once again we were met to make sure eveything was all good and ensure we were happy. Oh yeah i didnt mention we were spotted mid way througb our stay st the slopes and he asked us if all was good and anything we needed.

I can say enough about the lengths that were gone to to ensure we were taken care of... with a young family what more can you ask for.

Thanks guys it made the trip so much more easier.

Dont hesitate to book here youll be looked after. Sure its not the newest chalet but everything works, it's warm and cosy and with customer service like that. We'll recommend this to anyone.
ServiceClientele, Guest Relations at Madame Vacances Les Chalets de la Diva, responded to this review

An amazing review, thank you so much!

Your comments about Juan are especially touching, it's true, he is amazing and it is great to see this acknowledged!

If/when you decide to come back to Les Chalets de la Diva please do let me know at Ski France as I would love to sort you out with the best deals.

Regards
Ginny

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Nicola B

Berkhamsted, England, United Kingdom

Trip type:
Family

Good, but NOT in Isola and not as described

24 Feb 2016

Despite MV insisting the chalet is in the resort centre it is not. If there is good snow you can ski back to it, but to reach the slopes you... more »

Despite MV insisting the chalet is in the resort centre it is not. If there is good snow you can ski back to it, but to reach the slopes you have to walk up a steep hill (hard for kids) and to reach the resort centre either 10 mins down the piste or longer by road/venicular (and longer back up!).

In contrast to what is meant to be included there was no wii and no DVD player, just a French channel only TV. With 4 kids that was really tough.

On arrival we were told we had to clean the chalet before departing or would be charged hundreds of Euros. This was not mentioned at the time of booking. We asked where the cleaning equipment was but, when we checked, there was none. When we asked we were told we had to provide our own cleaning products - presumably from a shop we couldn't easily access as it was so far away!

The chalet is really nice but no soap, the scrag ends of a toilet roll or two and not even any kitchen/washing up towels - when you are paying 4000 euros for a week? And then you don't get a professional clean between stays?! (the 'welcome pack' said there was one midstay, but it didn't happen).

0h .. and when I (walked to town to find wifi and) emailed on day 2 raising the above as a complaint I got a response saying they would endeavour to reply within 28 days! Still waiting - lucky I made the journey to the 'resort centre' for loo roll is all I can say!
ServiceClientele, Guest Relations at Madame Vacances Les Chalets de la Diva, responded to this review

Thank you for sharing your comments, Nicola.

I am very sorry to hear that your stay with us did not live up to your expectations however there are a few things in your review I would like to challenge, if I may.

First, it is true that the chalets are lovely and in a great ski-in-ski-out location with views of the mountains and resort.

The chalets themselves are basic and do not come with additional services such as the end-of-stay and mid-stay clean, soaps etc. We do this because the French prefer the lowest possible price with extra services on top whereas the Brits (and others) prefer a slightly higher price with all of these included. You can see how the problems occur...
We can, of course, provide cleaning packs if you wish to do this yourself.

Your comments about the TV have been noted!

If you would like to discuss these issues further do get in contact with Manuela at Madame Vacances.

Kind regards
Ginny

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kathleen_2000

Menton, France

Trip type:
Family

Kathleen- Great chalet, fabulous holiday!!!!

19 Feb 2014

I have just spent a week in Isola 2000 with my family. We stayed in one of the Chalets de la Diva.. The chalet was great, well equipped and spacious... more »

I have just spent a week in Isola 2000 with my family. We stayed in one of the Chalets de la Diva.. The chalet was great, well equipped and spacious - with a wonderful view of the mountains! We had a fabulous week - made especially great because of Sergio. Sergio is the local manager. He was extremely helpful and kind. Great with the children. And always smiling.
THANKS SERGIO!!!!
We hope to come back.
ServiceClientele, Responsable relations clients at Madame Vacances Les Chalets de la Diva, responded to this review

Dear Sir/Madam,

Thank you very much for your positive review of the Chalet. We are delighted that you enjoyed your stay and we will pass on your praise to Sergio.
We do hope to welcome you again in the near future.
Regards,

« less

Sleepdeprivedmummy

Glos

Trip type:
Friends getaway

Fabulous chalet - but avoid dealing with Madame Vacances UK !

16 Jun 2013

We recently stayed in one of the Chalets de La Diva for our first trip to Isola 2000 this March. I took four families and we rented three chalets between... more »

We recently stayed in one of the Chalets de La Diva for our first trip to Isola 2000 this March.

I took four families and we rented three chalets between us. We were located close by to each other which was helpful.

The chalets are fabulous. Well-appointed with heaps of room. Also wonderfully close to the piste for departure and arrival. There is even a garage and a washing machine. No wifi, but ou can clamber up the hill to the hotel where you can use it in the foyer.

We booked through Madame Vacances UK. The only downside to the entire trip. They made error after error with our bookings. They lost our booking, they overcharged our booking, they charged in Euros not pounds (as you are led to believe on their website and invoicing) and your card is charged accordingly. They gave us misinformation and misleading information. ( I had arranged a reduced price cost to eat at the hotel which was then refused by the hotel - where a terrible scene ensued). They offered us sheets and towels at the time of booking then withdrew this a week before we left saying that this 'was always an extra charge in French rentals'. They did not make it clear that we could not arrive before 5pm - until long after we had booked flights and made the booking with them.

The Hotel De La Diva who are linked with this rental (you can use the restaurant and spa at no extra cost). Is located above the chalets. But be warned it is a long hike up the hill and forms part of the ski piste - so makes for heavy going in the heavy snow. The meals are extremely expensive however and the hotel is outdated and frankly rather odd. I certainly wouldn't rate it anywhere above a 2-3 star. It smelt of lavatories the one night we ate in their restaurant!

The saving grace of the entire holiday was the family friendly and well-linked resort coupled with the assistance of Sergio the local rep. He is the rep for the hotel and for all the MV chalets. Though Italian he speaks other languages fluently. I was put in touch with him through the Hotel de La Diva and as a group organiser it was a real boon. He helped us no end, and even brought the hotel minibus to both meet us and return us to our public bus from Nice airport. Which with all our luggage and kids was an fabulous help in heavy snow (600m walk uphill to chalet from bus stop). He would take orders for bread and deliver to our porches by 8am in the morning. He arranged ski passes and assisted us with a medical emergency. He attended to all our queries regarding our accommodation and even arranged for us to have a later leaving time so we could meet our bus at noon without having to relocate ourselves and all our luggage somewhere else in the resort. An absolute gem of a man.

I would suggest that if you wish to book these chalets (which are are incredibly cheap in the summer holidays) that you contact him directly or use MV france. Avoid any dealings with Madame Vacances UK - as one hand does not know what the other is doing and you will get stung.

Such a shame as overall the ski resort is fabulous and the chalets are stunning.

A fabulous
ServiceClientele, Responsable relations clients at Madame Vacances Les Chalets de la Diva, responded to this review

Dear Sir/Madam,
We thank you for your review as your comments are useful to us in order to know the things that need to be improved.
We are very pleased that you enjoyed your overall stay with us and that the facilities of the chalet and surrounding resort were up to expectations.
We are very surprised and sorry to hear that you had trouble when booking through the Madame Vacances UK team last year as we have recently had many positives reviews concerning their efficiency and clarity. We hope we can assure you that these issues would not arise again when making a future booking.
You should know that we take note of all the suggestions made by our clients and send them directly to our management team.
We hope this will not deter you from coming back to our chalets or other Madame Vacances destinations.
Regards.

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Les Chalets de la Diva

The Chalets

Location

The Chalets

Board options

The Resort

Isola 2000

The Ski Area

Additional activities

Useful Information

Late arrival (after 8 pm)

Key collection

Deposit

Cleaning

Compulsory Charges

Payable Extras

Booking Conditions

Payment Conditions

Cancellation Conditions

Booking contract

Travel Information

Address

Destination

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