We are looking forward to the winter with great optimism and enthusiasm for welcoming all of our clients from outside of France back to the mountains.
In all of our accomodation we will ensure the same level of service that you have always enjoyed, whilst also ensuring that we follow strict hygiene protocols and, of course, respect local government and health authority guidelines and regulations. Our teams have been trained to guarantee your safety and will be following rigorous cleaning processes. Particular attention will be paid to frequent points of contact (such as door handles, TV remote controls and light switches) and communal areas will be regularly aired. Antibacterial hand gel will be readily available.
In the event of an outbreak of COVID-19 and if the free cancellation period for your booking has passed*, you will be offered a holiday voucher to the value of the monies paid at the time of cancellation. Alternatively, you will be given the option to postpone until the corresponding week of the following year. We will do this for you at no extra cost, even if the cost of that week would otherwise have risen.
For your own complete reassurance, we also advise you to check the travel guidance given by both the French and your own country’s governments. Our friendly Customer Service department is here to answer any questions you might have, 7 days a week, from 9am to 6pm.
We look forward to speaking to you soon and we are very excited to see you in France this winter.
*For accommodation offered that is not run by Madame Vacances the cancellation conditions are indicated on the description of the destination and are as per our T+Cs."
You can contact us by phone or via our chat