Hygiene & Safety Measures
As Covid 19 continues to interfere with our lives, we understand that many people may still feel uncertain about travelling and booking holidays abroad.
Few have travelled to the French Alps this winter, although the majority of our chalets and apartments have remained open to the French public, who have enjoyed cross-country skiing, snowshoeing and all the other joys of the mountains this winter.
In our accommodation we ensured the same level of service that we have always given, whilst also ensuring we follow strict hygiene protocols and of course respect local government and health authority guidelines and regulations. Our teams have been trained on the new protocols to follow and have reinforced the cleaning process with the recommended products to ensure the safety for all. Particular attention is paid to frequent points of contact (door handles, remote controls, light switches…). Accommodation and communal areas are aired regularly. At reception physical distancing and a limited number of entries at one time has been put in place and antibacterial hand gel is readily available.
We are now looking forward to next winter with great anticipation and welcoming back all of our clients from outside of France. All of the extra health and cleanliness measures that we put in place this year, will be continued next year for your safety and security.
In the hotel lounges and bars, the seating has been re-thought out to ensure we respect social distancing and currently there is table service only in bars and restaurants, avoiding any crowding at bars. Enhanced cleaning and hand sanitizer stations are available in numerous places.
Currently most of the communal swimming pools, Jacuzzis and saunas are closed, although in private chalets these remain open. We will monitor closely the government guidelines on opening any pool and spa facilities and again continue with rigorous cleaning protocols to ensure all guests can enjoy the facilities during their stay in a safe and relaxed environment.
Whilst it is now clear that skiing in winter 2020/21 will not be possible for most of us who live outside of France, we feel confident that we are moving in the direction, towards a fantastic season in 2021/2022, we will be ready and excited to welcome you.
For your added peace of mind, all winter 2021/2022 stays in properties managed by Madame Vacances (Ski France’s parent company) and Ski France, will benefit from free cancellation until 15/09/2021.
After 15/09/2021 our larger properties, i.e. our chalet collection will revert to our standard cancellation conditions, which result in the loss of deposit if you were to cancel more than 30 days before arrival.
In our hotels and apartments, conditions are a little more flexible. We are offering free cancellation until 30 days before arrival in our apartments, and until 14 days before arrival in our hotels.
Should your booking be cancelled due to another outbreak of COVID-19 after the free cancellation has passed, you will not receive a refund, but you will be offered a holiday voucher to the value of the monies paid at the time of cancellation. If you choose to postpone to the corresponding week the following year, we will allow you to do so at no extra cost, even if the cost of that week would otherwise have risen.
We do of course advise all our clients to check the travel guidance given by both the French and their own country’s governments. Our customer service department is here to answer any questions you may have 7 days a week, from 9am to 6pm. We look forward to speaking to you soon and we are very excited about welcoming you in France again next winter.
*For accommodation offered that is not run by Madame Vacances the cancellation conditions are indicated on the description of the destination and are as per our T+Cs.
You can contact us by phone or via our chat